Terms of service
Terms of Service
These Terms of Service govern your use of the Avenqelle website and your purchase of products through our online store.
By accessing our website or purchasing from us, you agree to these Terms of Service.
Online Store Terms
You may not use our products or services for any illegal or unauthorized purpose.
You must not transmit viruses, malware, or any code of a destructive nature through our website.
We reserve the right to refuse service where permitted by applicable law.
Product Information
We make reasonable efforts to display product descriptions, images, colors, ingredients, specifications, and other information accurately.
However, actual product appearance may vary slightly depending on lighting, packaging updates, manufacturing changes, or your device display.
We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.
Prices
Product prices may change without prior notice.
Prices displayed at checkout will apply to your order unless an obvious pricing or technical error has occurred.
We reserve the right to modify or discontinue products at any time.
Orders
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:
- Suspected fraud
- Payment issues
- Incorrect pricing
- Inventory errors
- Shipping restrictions
- Abuse of promotions
If we cancel an order after payment has been received, we will issue an appropriate refund.
Payment
You agree to provide accurate, complete, and current payment and billing information when placing an order.
Payment processing may be performed by third-party payment providers.
Shipping
Shipping times shown on our website are estimates and are not guaranteed.
Please review our Shipping Policy for additional information regarding processing times, delivery estimates, tracking, customs, and delayed shipments.
Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
By placing an order, you acknowledge that certain beauty and personal care items may not be returnable after opening or use for hygiene and safety reasons, except where required by applicable law.
Personal Use
Products sold through Avenqelle are intended for lawful personal use unless otherwise stated.
Customers should follow all product instructions, warnings, and usage guidance provided with the product.
If you experience an unexpected reaction to a cosmetic or personal care product, discontinue use and seek appropriate professional medical advice where necessary.
Intellectual Property
All website content, including text, graphics, branding, logos, photographs, product descriptions, and design elements, may be protected by intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit our website content without authorization, except where permitted by law.
Third-Party Services
Our website may use services provided by third parties, including payment processors, shipping providers, analytics providers, advertising platforms, and Shopify.
Your use of certain third-party services may also be subject to those providers' own terms and policies.
Limitation of Liability
To the maximum extent permitted by applicable law, Avenqelle and its operators will not be liable for indirect, incidental, special, or consequential damages resulting from your use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Avenqelle and its operators from claims arising from your unlawful use of our website or your violation of these Terms.
Changes to These Terms
We may update these Terms of Service from time to time.
Changes will become effective when posted on this website unless otherwise stated.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.
Contact Information
Questions about these Terms of Service may be sent to:
Email: support@avenqelle.com
Company Name:
Shenzhen Xinkaicheng Network Technology Co., Ltd.
Address:
Room 707, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park,
Guxing Community, Xixiang Subdistrict, Bao'an District,
Shenzhen City, China