Shipping & Delivery
Thank you for shopping with Avenqelle.
This Shipping Policy explains our order processing, estimated shipping times, tracking information, and procedures for delayed, lost, or incomplete shipments.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
Once your order has been processed and dispatched, you will receive a shipping confirmation email when tracking information is available.
Estimated Delivery Times
Estimated delivery times depend on your destination.
United States
Estimated delivery time is approximately:
7–12 business days after dispatch
Other International Destinations
Estimated delivery time is approximately:
8–18 business days after dispatch
Please note that these delivery estimates do not include the 1–3 business day order processing period.
Shipping times are estimates only and are not guaranteed. Delays may occur due to customs, local postal services, weather conditions, holidays, carrier delays, or other circumstances outside our reasonable control.
Tracking Your Order
When tracking information is available, we will send it to the email address used during checkout.
Please allow some time for the carrier's tracking system to update after your order has been dispatched.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us immediately at:
We will attempt to update your address if the order has not yet been processed or dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery period, please first check the tracking information provided.
If tracking has not updated for an extended period or you believe your package may be lost, please contact us at:
Please include your order number.
We will review the shipment and assist you with the next steps.
Missing Items
If you receive your package but one or more items are missing, please contact us at:
Use the subject line:
MISSING ITEM
Please include your order number and the name of the missing item.
Damaged Packages
If your order arrives damaged, please contact us within 14 days of delivery.
Please send:
- Your order number
- Clear photos of the damaged item
- Photos of the shipping packaging
- A brief description of the issue
Send your email to:
Subject line:
DAMAGED ITEM
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country's laws and regulations.
Where applicable, such charges may be the responsibility of the customer unless otherwise stated during checkout.
Contact Information
If you have any questions about shipping, please contact us.
Email: support@avenqelle.com
Company Name:
Shenzhen Xinkaicheng Network Technology Co., Ltd.
Address:
Room 707, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park,
Guxing Community, Xixiang Subdistrict, Bao'an District,
Shenzhen City, China