Privacy Policy

Privacy Policy

This Privacy Policy explains how Avenqelle collects, uses, shares, and protects personal information when you visit our website, purchase our products, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Billing address
Shipping address
Email address
Telephone number
Order information
Payment-related information
Device and browser information
IP address
Website activity
Cookie and tracking information
Communications with customer support

Payment card details may be processed directly by our payment service providers rather than stored directly by us.

How We Use Your Information

We may use personal information to:

Process and fulfill orders
Provide shipping and tracking information
Process payments
Handle returns and refunds
Respond to customer service requests
Prevent fraud and unauthorized transactions
Improve our website and services
Analyze website performance
Personalize your shopping experience
Send marketing communications where permitted
Measure and improve advertising campaigns
Comply with applicable legal obligations
Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website traffic, and measure marketing performance.

These technologies may be provided by us or by third-party service providers.

Advertising

We may work with advertising platforms, including Meta/Facebook, to measure advertising performance and provide advertising that may be more relevant to users.

Depending on your location and applicable law, certain data may be shared with advertising and analytics partners through cookies, pixels, or similar technologies.

Where required, we will request appropriate consent before using non-essential cookies or similar technologies.

Meta Pixel and Similar Technologies

Our website may use the Meta Pixel or similar advertising technologies to understand how visitors interact with our website, measure conversions, improve advertising campaigns, and create relevant audiences.

Information collected through these technologies may be processed by Meta in accordance with Meta's own privacy policies and terms.

Shopify

Our store may be hosted by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Your information may therefore be processed by Shopify and related service providers as necessary to operate our online store.

Sharing of Personal Information

We may share personal information with service providers that help us operate our business, including:

Shopify
Payment processors
Shipping and logistics providers
Customer support providers
Analytics providers
Advertising platforms
Fraud prevention providers
IT and hosting service providers

We do not sell personal information in the ordinary meaning of selling customer lists for money.

However, certain privacy laws may define some advertising-related data sharing as a "sale" or "sharing" of personal information.

Where applicable, you may have the right to opt out of such activities.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about certain disclosures
Opt out of certain targeted advertising or data sharing

These rights may be subject to exceptions under applicable law.

To submit a privacy request, contact:

support@avenqelle.com

We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

International Data Transfers

Because we operate internationally and use third-party service providers, your information may be processed or stored in countries other than the country in which you live.

Where required, appropriate safeguards may be used for international transfers of personal information.

Children's Privacy

Our website and products are not intended to collect personal information knowingly from children where prohibited by applicable law.

If you believe a child has provided us with personal information improperly, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to