Return & Refund Policy
Return & Refund Policy
We want you to be satisfied with your purchase from Avenqelle.
If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.
Please read the following terms carefully before requesting a return.
Standard Returns Policy
Eligible products may be returned within 30 days of receipt.
To be eligible for a standard return, the item should generally be:
- Unused
- Unopened
- In its original packaging
- In the same condition in which it was received
For hygiene and safety reasons, opened or used beauty and personal care products are generally not eligible for return unless the item is defective, damaged, or incorrect.
Original shipping charges are generally non-refundable, unless the return is the result of an error on our part.
Return Process
Before returning any product, please contact:
Please include:
- Your order number
- The item you wish to return
- The reason for your return
Our customer support team will review your request and provide the appropriate return instructions.
Please do not send a return to our business address without first contacting our customer support team and receiving return instructions.
Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item, Avenqelle may cover reasonable return shipping costs or provide another suitable resolution.
For returns based on personal preference, change of mind, or other non-defective reasons, return shipping costs may be the responsibility of the customer.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 14 days of receiving your order.
Send an email to:
Subject line:
DAMAGED ITEM
Please provide:
- Your order number
- Clear photographs of the damaged or defective product
- A description of the problem
After reviewing your request, we may offer an appropriate solution, which may include a replacement, refund, or other resolution.
Incorrect Items
If you receive an item different from what you ordered, please contact us at:
Please provide your order number and a clear photograph of the item received.
We will review the issue and provide further instructions.
Missing Items
If you have not received your full order, please contact:
Subject line:
MISSING ITEM
Please include your order number and details of the missing product.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method within 5–10 business days.
Your financial institution or payment provider may require additional time to post the refund to your account.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Opened or used beauty products
- Items returned in an unsanitary condition
- Products without original packaging
- Items damaged after delivery due to misuse
- Promotional or clearance items specifically marked as final sale
This does not affect any rights you may have under applicable consumer protection laws.
Promotional Periods
Return conditions may differ during Black Friday, holiday sales, clearance events, or other special promotions.
Any promotion-specific return conditions will be disclosed in the applicable promotion terms.
Products Purchased From Other Retailers
This Return & Refund Policy applies only to products purchased directly from Avenqelle through our official website.
If you purchased an Avenqelle product from another authorized retailer or marketplace, please contact that retailer directly regarding returns, exchanges, or refunds.
Contact Information
Email: support@avenqelle.com
Company Name:
Shenzhen Xinkaicheng Network Technology Co., Ltd.
Address:
Room 707, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park,
Guxing Community, Xixiang Subdistrict, Bao'an District,
Shenzhen City, China