FAQs

Frequently Asked Questions
How can I contact Avenqelle?

You can contact our customer support team at:

support@avenqelle.com

Please include your order number if your inquiry relates to an existing order.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

How long does shipping take?

Estimated delivery times vary depending on the destination.

For customers in the United States, delivery generally takes approximately 7–12 business days after dispatch.

For other international destinations, delivery may take approximately 8–18 business days after dispatch.

These estimates do not include order processing time.

Will I receive tracking information?

Yes. When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

Can I cancel my order?

Please contact us as soon as possible at support@avenqelle.com.

If your order has not yet entered processing or been dispatched, we may be able to cancel it. However, once an order has been processed or shipped, cancellation may no longer be possible.

Can I return my order?

Yes. Eligible items may be returned within 30 days of receipt.

Please contact support@avenqelle.com before returning any product.

For hygiene and safety reasons, beauty and personal care products that have been opened, used, or altered may not be eligible for return unless they are defective, damaged, or incorrect.

What should I do if my product arrives damaged?

Please email support@avenqelle.com within 14 days of receiving your order.

Use the subject line:

DAMAGED ITEM

Please include:

Your order number
A description of the issue
Clear photographs of the damaged item and packaging

We will review the information and provide the appropriate next steps.

What should I do if an item is missing from my order?

Please contact us at support@avenqelle.com with the subject line:

MISSING ITEM

Please provide your order number and details of the missing item.

When will I receive my refund?

Once an approved return has been received and inspected, refunds are generally processed within 5–10 business days.

Additional processing time may be required by your bank, credit card provider, or payment provider.

Business Information

Company Name:
Shenzhen Xinkaicheng Network Technology Co., Ltd.

Address:
Room 707, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park,
Guxing Community, Xixiang Subdistrict, Bao'an District,
Shenzhen City, China

Email: support@avenqelle.com